Purdue Extension • The Education Store
Purdue Extension Educators & Support Staff

The Purdue Extension • The Education Store (PETES) is the fulfillment center for Purdue Extension educational materials for county extension offices.

Orders are received by. . . .

PETES receives orders via email, telephone, Fax, and the U.S. Postal system. When placing an order, include your County name, the materials to be billed to, the quantity, the item number, and the unit price. Indicate if the order should be shipped or if the order should be placed on the dock for pickup. Orders are generally processed and shipped within 24 to 48 hours.

Send your order to. . . .

• Email to: media.order@purdue.edu
• Fax to: (765) 496-1540
• Call our office at: (765) 494-6794.
• Mailing address:
  
  Purdue Extension
  The Education Store
  231 S University St
  West Lafayette , IN 47907-2094

Dock pick up. . . .

The PETES facility has limited space in the dock area for pickup. When placing your order please indicate if the order should be shipped or placed on the dock for pick up. Orders not including shipping instructions will automatically be placed on the dock.

When the order has been placed on the dock an email notice is sent to the educator or secretary who originally placed the order. When picking up the order, please sign and date PETES copy and place in the white box at the end of the shelf.

Shipped orders. . . .

Orders are shipped by UPS ground. County offices are billed the actual UPS charge. UPS generally delivers next day within Indiana with the exception to the far southern counties of the state.

Verify your order. . . .

Check your shipment as soon a possible and contact PETES at once if you find a discrepancy. Kathy Lester will provide instructions if you need to return materials, receive a credit, or have billing questions.

Packing list codes. . . .

• Out-of-stock - PETES is currently out of inventory. You will need to reorder at a later date.

• Deleted – This material is no longer in print. All stock has been removed from PETES and recycled. Please do not reorder deleted materials.

• WEB – This item is available online only. You may print copies from the Education Store. PETES does not print Web materials for county offices.

Browsing the Education Store. . . .

You may also browse our online catalog through the Marketing Page at www.ces.purdue.edu/new and Education Store. You may search or browse the catalog. Do not place county orders through the online system. To received the standard 20% county discount, you must direct your order to PETES.

Returned products. . . .

Returned products are acceptable as long as they are in pristine condition. Materials with labels on them, retail prices marked on them, or any other markings, will not be approved for return. The county office must contact the PETES office and receive approval for the return. Please furnish the ACS order number that appears on the packing list when submitting your return request.

Billing. . . .

Invoices are mailed on the third Monday of each month from the Account Receivable CARS office.

Monthly packet of New/Revised. . . .

Once a month county Extension offices receives a packet of New/Revised materials from PETES and the program areas; Ag & Natural Resources, Youth Development & Ag Education, Consumer & Family Sciences or from Chuck Hibberd , CES director. PETES also emails an E-Newsletter to all Extension and support staff. The newsletter also features “what’s hot” products. Feel free to use these announcements in your county newsletters to promote these products.